Return & Refund Policy

We strive to deliver high-quality Energy Hygiene products designed with scientific research and care. If you are not fully satisfied with your purchase, we offer a transparent and fair return process as outlined below.

Returns are accepted under the following conditions: the product must be unused, undamaged, and in original packaging; the return request must be raised within 7 days of delivery; and proof of purchase (invoice/order confirmation) is required. Products that show signs of use, tampering, or damage caused after delivery are not eligible for return.

The following are not eligible for return or refund: products used or installed; customized or special-order products; training programs, workshops, or digital services; and items damaged due to improper handling.

To initiate a return: contact our support team through official communication channels, share your order details and reason for return, and our team will guide you with return instructions. Products sent back without prior approval may not be accepted.

Once the returned product is received and inspected: approved refunds will be processed within 7–10 business days; refunds will be credited to the original payment method; shipping charges (if applicable) are non-refundable. If the return is due to our error (wrong or defective product), a full refund including shipping may be provided.

In case of manufacturing defects, transit damage, or wrong product delivered, we offer free replacement after verification.

Please report any damaged or missing items within 24 hours of delivery with clear photos/videos for quick resolution.

Orders can be cancelled only if they have not yet been shipped. Once dispatched, cancellation is not possible.

For returns, refunds, or assistance, please reach out through our official website contact details.